Help Center

Click "Sign Up" in the top right corner. Families and Au Pairs can register instantly. Fill in your profile details to start searching.

You need a valid email, a profile photo, and details about your needs or experience. To become a verified member, you will need a government-issued ID.

Use the "Find Au Pair" or "Find Family" pages. You can filter by country, language, and experience. Save your favorite profiles to view them later.

Verified profiles get up to 3x more responses because they are trusted. Verification involves a secure ID check via Stripe Identity.

ID verification is automated and usually takes just a few minutes. If the AI cannot match your photo, it may take 24 hours for manual review.

Yes. We do not store your ID documents on our servers; they are securely processed by Stripe. Your personal contact details are never shown publicly.

Families need an active membership to send the first message. Au pairs can reply to messages for free. Click "Contact" on any profile to start.

Yes, messages are private between you and the recipient. However, our safety system scans messages for scams and harmful content.

Yes, the messaging system indicates when your message has been read by the recipient.

No. The platform is 100% free for au pairs and nannies.

We offer 1-month (€39.99), 3-month (€89.99), and 6-month (€149.99) memberships. All plans include unlimited messaging.

Go to Dashboard → Subscription and click "Turn off auto-renew". You will not be charged again.

We use ID verification and automated fraud detection. However, you are responsible for vetting candidates. Always ask for references and a video call.

No. As a global platform, we cannot access criminal records in every country. Families must ask candidates to provide a police certificate from their local authorities.

Click the "Report" button on the profile immediately. Our moderation team reviews reports daily and bans scammers.