Help Center

Click "Sign Up" in the top right corner. Families and Au Pairs can register instantly. Fill in your profile details to start searching.

Start with an email address and create a profile with your needs or experience. Identity verification is optional.

Use the "Find Au Pair" or "Find Family" pages. You can filter by country, language, and experience. Save your favorite profiles to view them later.

Stripe Identity checks are optional. An identity check does not verify references, qualifications, criminal history or suitability, and is not a safety or placement guarantee.

Stripe processes the optional identity check. Follow the status and any request for more information in your account; no completion time is guaranteed.

The current optional identity-check flow uses Stripe to collect and process your documents. See the privacy information in that flow before continuing.

Families need an active membership to send the first message. Au pairs can reply to messages for free. Click "Contact" on any profile to start.

Messages are not public. Authorized moderation access and configurable word filters may apply. These do not detect every scam or guarantee safe contact; report suspicious messages and assess the other user yourself.

Yes, the messaging system indicates when your message has been read by the recipient.

No. The platform is 100% free for au pairs and nannies.

See Pricing for current membership prices, access and any eligible offers. Check the duration and renewal terms before activating a membership.

Go to Dashboard → Subscription and click "Turn off auto-renew". You will not be charged again.

Au Pair Bureau is a meeting place, not a placement or screening agency. Users are responsible for checking each other and deciding whether an arrangement is suitable. Stripe Identity checks are optional. An identity check does not verify references, qualifications, criminal history or suitability, and is not a safety or placement guarantee.

Au Pair Bureau does not carry out background or reference checks. Ask for all past references and contact the referees directly. Arrange any necessary background, eligibility and other checks before agreeing a placement.

Use the Report option on a profile or contact Au Pair Bureau with the profile link and details of your concern. Continue your own checks before making an arrangement.