Safety & Security
Your safety is our top priority. Learn how to stay safe and report issues.
Safety Guidelines
Verify Identity
Look for the Verified Badge
Only interact with ID-verified users
Request a video call early in the process
Ask to see social media profiles for consistency
Secure Communication
Stay on the platform
Keep initial messages on Au Pair Bureau
Do not share your home address immediately
Never share financial info (bank acct, passwords)
Trust Your Instincts
If it seems too good to be true, it is
Beware of families offering unusually high pay
Beware of au pairs asking for travel money upfront
Report any pressure or aggressive behavior
Report Issues
Help us keep the community safe
Use the "Report" button on suspicious profiles
Report users asking for money transfers
Our automated systems flag suspicious keywords
Warning Signs (Red Flags)
If you encounter any of these, report immediately and do not proceed
Requests for money transfer (Western Union, MoneyGram)
Sending "checks" for advance payment
Pressure to move communication to WhatsApp/Email immediately
Refusal to participate in a video call
Inconsistent stories or vague details
Refusal to verify identity
Inappropriate or threatening language
Requests for personal information (SSN, bank details, etc.)
Urgent or high-pressure tactics
Asking you to send money to "hold" a position
Claiming to be a "travel agent" or "lawyer" asking for fees
Verification & Screening
1. ID Verification
We use Stripe Identity to scan government-issued documents and verify they match the user's face. Look for the "Verified" badge.
2. Contact Verification
We verify email addresses and phone numbers to reduce spam and fraudulent accounts.
3. Your Screening
Critical Step: You must ask for references, police certificates, and medical records from candidates directly.
Report a Safety Concern
If you encounter suspicious behavior or feel unsafe, report it immediately