Safety & Security
Your safety is our top priority. Learn how to stay safe and report issues.
How Au Pair Bureau supports safer matching
Safety is shared between the platform and every user. We provide the structure, reporting paths, and visibility signals; families, care seekers, candidates, and sitters still need to screen carefully before agreeing to work together.
Approved profile photos
Profile photos are reviewed before they are shown publicly, which helps reduce fake, inappropriate, or misleading profile presentation.
Photo approval before public display
Profile consistency checks
Cleaner first impressions
Safer messaging
Initial conversations should stay on Au Pair Bureau so users have a record of claims, expectations, and concerning behaviour.
Keep early messages on-platform
Avoid sharing full home address too early
Report pressure or suspicious requests
Membership payments
Advertiser memberships and checkout flows should remain separate from private money requests between users.
Never send money to hold a role
Avoid advance travel-fee requests
Use official checkout for memberships
Reporting and moderation
Reports help us investigate suspicious profiles, payment requests, aggressive behaviour, and safety concerns.
Report suspicious profiles quickly
Include message context where possible
Block contact if you feel unsafe
Safety Guidelines
Verify Identity
Look for the Verified Badge
Only interact with ID-verified users
Request a video call early in the process
Ask to see social media profiles for consistency
Secure Communication
Stay on the platform
Keep initial messages on Au Pair Bureau
Do not share your home address immediately
Never share financial info (bank acct, passwords)
Trust Your Instincts
If it seems too good to be true, it is
Beware of families offering unusually high pay
Beware of au pairs asking for travel money upfront
Report any pressure or aggressive behavior
Report Issues
Help us keep the community safe
Use the "Report" button on suspicious profiles
Report users asking for money transfers
Our automated systems flag suspicious keywords
Warning Signs (Red Flags)
If you encounter any of these, report immediately and do not proceed
Requests for money transfer (Western Union, MoneyGram)
Sending "checks" for advance payment
Pressure to move communication to WhatsApp/Email immediately
Refusal to participate in a video call
Inconsistent stories or vague details
Refusal to verify identity
Inappropriate or threatening language
Requests for personal information (SSN, bank details, etc.)
Urgent or high-pressure tactics
Asking you to send money to "hold" a position
Claiming to be a "travel agent" or "lawyer" asking for fees
Shared responsibilities before a match
The platform can reduce risk, but it cannot replace direct screening, references, interviews, and written expectations.
Families, pet owners, and care seekers
Prepare the role clearly before inviting someone into your home or care routine.
Use video interviews and references
Write duties, hours, pay, and house rules
Check local legal and insurance requirements
Job seekers, sitters, and caregivers
Protect yourself by checking the household, role, travel expectations, and payment promises before committing.
Verify who you are speaking with
Avoid paying fees to secure a role
Ask for written duties, accommodation, and schedule
Verification & Screening
1. ID Verification
We use Stripe Identity to scan government-issued documents and verify they match the user's face. Look for the "Verified" badge.
2. Contact Verification
We verify email addresses and phone numbers to reduce spam and fraudulent accounts.
3. Your Screening
Critical Step: You must ask for references, police certificates, and medical records from candidates directly.
Report a Safety Concern
If you encounter suspicious behavior or feel unsafe, report it immediately
Start with a safer search path
Use focused search pages and guide hubs to compare profiles, requirements, rates, and safety expectations before making contact.